FAQ

Format Free Technology using Time Allocation Table file system which needs no manual formatting.

 

Most of car black boxes record videos by using FAT file system. This system records images in 30 or 60 second units and save them as one file. As for constant recording, for example, it needs 1 minute recording in order to be recognized and saved as one video file. And, as for impact recording, it needs 30 seconds. 

 

On the contrary, with 'Format Free Technology', our black box recognizes images recorded in real time or in seconds as one file and stores those images in 1 second unit one by one.

 

Images can be safely stored because our black box saves real time images directly in the SD card despite a sudden power down. In addition, it needs no formatting due to little fragmentation of memory card because it records and stores images of every moment in consecutive order. Consequently, Time Allocation Table system makes it possible for the SD card to be used longer than FAT system does.

 

By skipping ‘Temporary storage in RAM’, it can minimize the transmission structure. And it has characteristics of low heating value and relatively low SD card fault frequency.

 

However, files cannot be played back on general media players. You can check the videos restrictively on the LCD screen of product or through the dedicated PC viewer. (Files cannot be searched through Window explorer.)

If the image is not stored correctly in the SD card, it may be caused by SD card malfunction or main body malfunction
 
  - Please reinstall after formatting on PC. If the same phenomenon is observed again, purchase a new ‘SanDisk’ SD card (Class 10) and install it.
  - If you observe the same phenomenon again after installation of a new SD card, please request after-sale service.

○ Formatting the SD card at least twice a month is recommended
 
○ SD card can be formatted in the main body itself. It can be formatted more cleanly on the PC
 
    It is recommended that the SD card should be formatted at least twice a month in order to use it normally and stably.
 
★ How to format SD card
    ※ Turn off the product before removing or inserting SD card. 
       Back up the important video files in another storage device before formatting SD card.

[WIN 7 How to Format]
Connect SD card to your computer – Double-click ‘My Computer’ – Right-click ‘Removable Disk’ – Format - Set allocation unit size for 32KB – Check the ‘Quick Format’ checkbox – Check Pop-up – Task complete - Close
 
[WIN XP format How to]

Connect SD card to your computer – Right-click ‘My Computer’ – Management – Disk Management - Right-click ‘Removable Disk’ - Format - Set allocation unit size for 32KB – Check the ‘Quick Format’ checkbox – Start

Constant power supply unit is an auxiliary device which makes it possible to record during parking and to prevent battery discharge.

 

(However, long term parking may cause battery discharge and old battery may shorten the possible period of parking even when constant power supply unit is connected.)

It is possible to watch real-time video by connecting AV-OUT to a navigation system. We only have our own AV-OUT cable which may not be compatible with some navigation devices. So it is recommended that users purchase AV cable of navigation and use it to connect.    

If the SD card is not recognized by computer, there may be recognition errors occurred due to various problems.
 
  1. Recognition errors due to USB port malfunction in computer >> Insert SD card into the other USB port or use another computer.
  2. Recognition errors due to card reader malfunction >> Use another card reader.
  3. Recognition errors due to an SD card defect >> Connect it to the main body of product.
      (After checking the above errors one by one, find out which is the relevant one among them such as SD card defect, card reader malfunction and USB port malfunction.)

 ※ SD cards may not be recognized by computers used in companies and government offices for reasons of security. Therefore, we request that users should use home computers and recheck those errors.

The lifetime of SD card used in a car black box can be different from that of regular SD card.

 

SD card has an average lifetime of 3~6 months due to its continuous overwriting. Its lifetime could be short if not managed.

It supports up to 32 GB.

 

(Check on user manual first; there’s some model that only supports up to 16GB or 32GB or 64GB respectively.)

It supports up to 32GB

1CH recording: supports up to 26-hour video recording.  

2CH simultaneous recording: supports up to 16-hour video recording.  

 

*Recording time varies depending on the resolution, video quality setting, and usage condition.

*Check the product’s model name; maximum memory capacity supported varies by model.

Usually, it happens due to an SD card error.

>Connect the SD card to the computer and format. And then recheck.

>If the same thing happens again after that, check the period of use first. Then you can purchase a new SD card

   or exchange the main body and SD card, or request after-sale service.

◈ Disconnect power cable first and then connect it again. 

 

    ● If Constant power cable is connected, disconnect Constant power cable,

        and then test by connecting Cigar Lighter power cable.

 

    ○ If the product operates normally after testing Cigar Lighter power cable,

        check on the connecting parts of Constant power cable.

 

        Check on the connecting part of constant power cable.

           [Red line (B +)] Connect to Emergency lights, Tail-lights of the fuse-box.

           [Yellow line (ACC)] Audio, cigarette lighter

           [Black line (-)] Connect it to the steel part such as bolt head on a car body.

                              The steel part should not be stained with foreign substances.

 

    ○ If the power is not on despite testing Cigar Lighter power cable,

        there may be problems in Cigar Lighter power cable and main body of black box related to

        power cable.

        It is required to request after-sale service for both Cigar lighter power cable and main body.

 

    ● If constant power cable is not connected,

        it is required to test by connecting an extra Cigar Lighter power cable.

 

    ○ If the power is on when connecting another Cigar Lighter power cable,

        there’s high probability of problems of Cigar Lighter power cable.

        It is required to request after-sale service. ​  

   

    ○ If the power is not on when connecting another cigar lighter power cable,

        request after-sale service for both Cigar Lighter power cable and main body or exchange both of them.

 

    ※ The power can be sometimes off in case of SD card defects.

       In that case, remove the SD card and reconnect the power cable.

 

◎ Connection error of Constant power cable  
     > There is a high probability that the vehicle battery will discharge in case of connection error of constant power cable.
        (It needs to connect correctly; fuse box layout varies by car model.)

 
◎ In case of constant power cable connection or long-term parking
     > Battery could discharge after more than a day of parking recording if the product connects to constant power supply
       without built-in low voltage cutoff circuit or in case of parking for more than 3 days.


 

* LOOKER RED (LK210) has a low voltage cutoff function.
   It’s designed to cut off the power supply when default setting of 12V drops below 11.8V. You can set the voltage as you like.

* Voltage of old car battery could rapidly drop even if our product cuts off the power supply.
   It is recommended to disconnect the power supply cable in case of long-term parking.

 

 

1. The product could reboot as the voltage drops when you step on the brakes if the constant power cable is wrongly connected.
     -> Check on the connecting part of constant power supply cable and the voltage of car battery.

 

2. Rebooting due to contact failure of cigar lighter power cable.
     -> Replace the cigar lighter power cable.

1. Change time setting through the viewer.

    - You can change time setting through the viewer. Download and install the dedicated viewer.

 

2. Change time setting on your device.

    - You can change time setting on the menu screen by selecting ‘Basic setting’/’Time setting’. 

 

 

 

In case of invalid time stamp, you can change it via manual setting or GPS connection.

There are 3 ways to change time stamps as below.


 

1. Setting on your device

    From the menu screen, select ‘Basic Setting’ → ‘Time Setting’→Date and time.

 

2. Setting via the viewer

    Select Setting Screen in the viewer, then select Memory card

    Adjust the time and click ‘Confirm’, then exit the viewer.

    Reinsert the SD memory card into the device and connect power, now the time stamp changes into set time

 

3. Setting via GPS

    External GPS connection to the device allows automatic time setting.